Policies

Payment
Our services cost between $95 and $140 each. With the exception of our characters there is a 1 hour minimum based on how many hours/type/location of event. Call or email to get your hourly rate. One artist can accommodate 15-20 persons per hour depending on the intricacy of the designs that are chosen. Be sure to book your time accordingly to avoid leaving anyone out. PLEASE do not ask us to disappoint any guests due to lack of time booked. Sometimes we have an event booked right after yours and we may not be able to stay past stop time contracted here. If you exceed the time booked and we are available to stay, it will be charged in 15 minute increments. Client will pay for the time booked plus overrun, even if the client has delayed the time we start the actual working.
At no charge to you, we will need 10 minutes of setup and tear down time. Client must pay for a minimum of 1 hour even if client uses artists for less than 1 hour. Your event is not booked until we receive the completed contract and payment.

Payment options.
EMT to partymastersnl@gmail.com
PayPal
Checks can be made out to Heather Mullaly and mailed in advance of your event to:
Heather Mullaly
P.O. Box # 171
Western Bay, NL
A0A 4J0

Rescheduling and cancellations.
Should you need to reschedule your event, please do so at least 3 days prior and we will make every effort to meet your needs.
If you need to cancel the event, you must cancel 3 days (72 hours) of the event or you will have to pay the total contracted cost.
*We do not offer refunds for inclement weather so please secure an alternate indoor location for your event in advance.
Should our Artist get sick/ have to cancel, we will make every effort to find a replacement artist. We will give you a full refund if we are unable to do so.

Refunds
We will issue all refunds within 2 weeks of your request.

​Travel fees
Travel fees are based on location. Any location further than 20kms one way from the closest artist will be charged $1 for each additional kilometer. We do have 8 teams and we will always try to book the one closest to you.  

Safe Setup Minimum Requirements
Please provide a minimum of 4’ x 5’ space per artist and 10 minutes of setup (you do not pay for this time) and take down time is required. Please ensure that location has adequate lighting. Please provide access to bathroom facilities.
*IF OUTDOORS: You must provide us with STAKED AND WEIGHTED sun/wind/rain shelter. Our paints contain waxes and glycerin which if exposed to direct sunlight, can become unusable from melting. The same is true for the balloons.
*WIND: Stakes are usually not adequate – weights are necessary. If you are not able to remedy the sun/wind/rain exposure by moving to a sheltered or alternate indoor location, we must leave without refunding payment.
* MUSIC: We love that you hired a band/DJ, but if we can’t hear your guests, or they can’t hear us it will massively slow us down. Please locate us away from speakers.
We will need for tables and chairs to be provided please. We can let you know in advance how many we need.

Weather
For the comfort of your guests and our artists, the client agrees to provide an area with protection from extreme temperatures, sun, rain, snow and excessive wind. Client is responsible to provide an alternate indoor location in the event of inclement weather. We do not offer refunds for inclement weather. If you are not able to remedy the sun/wind/rain exposure by moving to a sheltered or alternate indoor location, we must leave without refunding payment. Having some sort of alternate space available is always smart. Church halls, Lions Clubs, Schools, Community Centers and so forth are often large enough to hold most events activities.
If it is at all possible, we will reschedule with you but it is extremely rare that we ever have a Saturday or Sunday without being booked so please do consider having a backup. 

Bouncy Castles
The bouncers must have access to a plug and a flat area free of power lines, debris, rocks, trees and water for safe operation.
Industry standard does not require an attendant be provided so if you would like to have one, please let us know when you book your event. 
We require direct access to the setup area.
If we arrive to set up the bouncy castle and are unable to do so due to weather or safety concerns, you are responsible for and required to pay for the full cost of the rental.

Respect and safety.
Our superheroes expect little ones to fight and play but please ensure this play does not become ‘over the top’.
Mascots expect the same but pushing them over or trying to remove costume pieces needs to be stopped.
Princesses want to smile, be sweet and thoughtful so please ensure they get the respect they deserve.
Our artists work hard and do not have time to keep an eye on children or know who is next in the lineup. A little help from their own parents is so greatly appreciated.

Media
We like to take photos and occasional videos at each event. We also love to be sent pictures! We do use these photos on social media but we never use identifying information. 
If you ever see anything that you would like taken offline, just tag the picture with the name Party Masters NL and it will be removed as soon as possible.
If you mention your preference to us at the time of the event or while booking, no photos will be taken. 

Please be kind.
Our artists and performers have been trained very well and we hire the best of the best. They work incredibly hard to make your event a success. They are still human though. 
Balloon twisters and face painters can manage about 15-20 children per hour. There is nothing they can do to make that faster.
If you book an hour, they will stay an hour. They are usually booked elsewhere after your event so they must leave. Allowing anyone to make them feel badly for packing up is just not fair at all. Please book an appropriate amount of time or add additional artists so this does not become an issue. 

“Just One More” Syndrome
Without exception, we will paint, twist or perform right up until the stop time you entered on the contract. We will not be able to do “just one more” even if you were unable to start your event on time. We have events scheduled back-to-back and must plan for traffic, have day jobs, school and/or pay for babysitters. We are hired by the hour. It is your responsibility to inform your customers of our end time. Please help us out if your guests become upset by this. We thank you in advance.

Thank you so much for using Party Masters! We will strive to make your event a huge success!